Patient Access Associate Specialist

Ensemble Health Partners • Olive Branch, MS

23h • Onsite

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The Patient Access Associate Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. This is an onsite, entry-level opportunity at Methodist - Olive Branch Hospital in Olive Branch, Mississippi. The role pays $17.00–$18.15 per hour based on experience.

The position supports patient registration, pre-registration, insurance verification, medical-necessity screening, patient communications, and point-of-service collections. It also includes auditing accounts and forms, handling telephone calls, and explaining and distributing required consent, insurance, and patient education documents. The associate is expected to provide compassionate customer service and contribute to improved patient and client experiences.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must obtain the CRCR certification within 6 months of hire; the company pays for the certification.
• Must be able to work onsite at Methodist - Olive Branch Hospital in Olive Branch, Mississippi.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies, processes, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service, as measured by Press Ganey, and meet assigned point-of-service goals.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following applicable policies and providing compassionate service.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure required forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and documents introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED