Patient Access Associate Specialist

Ensemble Health Partners • Boardman, OH

1d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist performs admitting and patient access duties for patients receiving hospital services, following organizational policies, processes, mission, goals, and regulatory requirements. The position is onsite at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio, and pays $17.00–$18.15 per hour based on experience. The full-time schedule is 2:30 p.m.–11:00 p.m., with weekend rotations and holidays.

The role includes registration and pre-registration, patient information and insurance verification, medical necessity and compliance checks, physician order processing, patient instructions, consent documentation, point-of-service collections, account audits, and customer service. The position also operates the telephone switchboard as applicable and uses quality auditing and reporting systems to help ensure accounts are accurate and complete.

This is described as an entry-level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. The CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.
• Must be able to work onsite at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio.
• Must reside in and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service and meet assigned point-of-service goals.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable.
• Use quality auditing and reporting systems to identify and correct account issues; conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including contacting patients to obtain demographic, insurance, and other information; explain financial liabilities and collect point-of-service amounts and past-due balances, including offering payment plan options.
• Explain general consent for treatment forms, obtain required signatures and witness names, and explain and distribute patient education documents and required forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment, distribute ABNs as appropriate, and document distribution of other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED