Associate Specialist, Patient Access
About The Position
Ensemble is seeking an entry-level Patient Access Specialist to perform admitting and patient access functions for patients receiving hospital services. The role supports the organization’s mission and goals while complying with regulatory requirements, policies, and processes. This is an onsite position at Ardent - Portneuf Medical Center in Pocatello, Idaho, with a Monday–Friday shift from 5:30 a.m. to 2:00 p.m. Pay is $17.00–$18.15 per hour, based on experience. The position includes patient registration and pre-registration, verification of patient and insurance information, medical necessity and compliance checks, patient communication and education, processing physician orders, and point-of-service collections. The specialist also helps maintain accurate accounts through audits, reporting, and documentation, and provides customer service to patients, colleagues, and callers. Ensemble describes its purpose through customer obsession, embracing new ideas, and striving for excellence. The company offers a comprehensive benefits package, paid certifications, tuition reimbursement, career advancement opportunities, and incentive programs. The required CRCR certification must be obtained within nine months of hire and is company paid.
Requirements
- High school diploma or GED.
- Obtain CRCR certification within 9 months of hire; certification is company paid.
- Able to work onsite at Ardent - Portneuf Medical Center in Pocatello, Idaho.
- Must reside and be authorized to work in the United States.
- Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
Nice To Haves
- At least 1 year of customer service experience.
Responsibilities
- Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use the overlay tool while delivering excellent customer service.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, while following policies and responding compassionately.
- Meet assigned point-of-service goals.
- Use quality auditing and reporting systems to identify and correct accounts; audit accounts, ensure forms are accurate and timely, and provide statistical data to Patient Access leadership.
- Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information; explain financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
- Explain general consent for treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute applicable patient education documents and forms.
- Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing processes.
- Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of potential non-payment for tests, and distribute ABNs and other designated forms and pamphlets as appropriate.
- Document distribution of required forms and pamphlets.
Benefits
- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
- Career advancement and professional development
- Quarterly and annual incentive programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
