Patient Access Associate Specialist - PRN

Ensemble Health Partners • Jupiter, FL

5d • $17 - $18 • Onsite

About The Position

This onsite, entry-level position at Jupiter Medical Center in Jupiter, Florida, performs admitting and patient access duties for hospital patients while following organizational policies, processes, mission, goals, and regulatory requirements. The role supports accurate registration, insurance verification, medical necessity and compliance checks, patient education, point-of-service collections, account quality, and excellent patient service. The position pays $17.00–$18.15 per hour based on experience. The CRCR certification is required within nine months of hire and is company paid.

Requirements

• High school diploma or GED.
• CRCR certification required within nine months of hire; company paid.
• Must be able to work onsite at Jupiter Medical Center in Jupiter, Florida.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Nice To Haves

• At least one year of customer service experience.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, and handle interactions with compassion and in accordance with policies.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities; audit accounts, ensure forms are accurately and promptly completed to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to collect demographic, insurance, and other patient information; explain financial liabilities; and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and applicable forms, including Medicare and Tricare Important Message notices, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the appropriate insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs and other designated forms and pamphlets as appropriate.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED