Patient Access Specialist - PRN

Ensemble Health Partners • Johnson City, TN

2d • $17 - $18 • Onsite

About The Position

Ensemble is hiring an onsite Patient Access Specialist at Ballad - Johnson City Medical Center in Johnson City, Tennessee. This entry-level role performs admitting and patient access duties for hospital patients while meeting organizational goals, policies, and regulatory requirements. The position pays $17.00–$18.15 per hour based on experience.

The specialist supports patients through registration, insurance and eligibility checks, medical-necessity screening, patient instructions and forms, and point-of-service collections. The role also includes telephone switchboard coverage, pre-registration, account audits, and accurate documentation to support compliance and billing. The position requires at least one year of customer service experience and a high school diploma or GED. CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least one year of customer service experience.
• High school diploma or GED.
• CRCR certification required within six months of hire; the company pays for the certification.
• Must be inquisitive and open to innovation, including AI, to explore process improvements and reduce friction in patient and client experiences.
• Must be able to work onsite at Ballad - Johnson City Medical Center in Johnson City, Tennessee.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, providing compassionate customer service and meeting assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts and ensure forms are accurately and promptly completed to meet audit standards; provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent for treatment forms, obtain required signatures, and record the witness's name.
• Explain and distribute patient education and required forms, including Medicare and Tricare Important Message notices, Observation Forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the appropriate insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development and career advancement
• Quarterly and annual incentive programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED