Front Desk Agent
Sheraton Boston Needham • Needham, MA99d
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Front Desk Agent
Sheraton Boston Needham•Needham, MA
About The Position
We are currently seeking a full-time Front Desk Agent for our property. Benefits include immediate Marriott Hotel discounts, free parking and complimentary meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.
Requirements
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
- Standing for long periods of time.
- Flexible working schedule; working weekends and holidays is a requirement.
- Other duties may be assigned.
Responsibilities
- Register and assign rooms to guests.
- Issue room key and escort instructions directly to guest.
- Sort, and track incoming mail, messages and packages.
- Transmit and receive messages using all communication avenues, GPX, phone etc.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest, as needed.
- Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
- Ability to accurately use various office software.
- Assist with room service orders and room calls if available to leave front desk.
- Have a full working knowledge and expertise of each shift including night audit.
Benefits
- immediate Marriott Hotel discounts
- free parking
- complimentary meal on property
- medical, dental and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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