Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Hilton • Tampa, FL

88d • Onsite

About The Position

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

• Minimum of 6 months experience in hotel front desk role or hospitality degree
• Minimum 6 months in the hotel industry (i.e. food and beverage, customer service, hotel, or service industry related positions)
• Must have a flexible schedule, including Mornings, Evenings, Weekends and Holidays

Nice To Haves

• Prior Hilton/OnQ experience
• Night Audit experience
• Hospitality Degree, any focus

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree