Front Desk Coordinator - AM Shift

Baywood Court • Castro Valley, CA

4d • Onsite

About The Position

Baywood Court is seeking a service-minded individual with the desire to make a positive impact on the residents within our community. We are looking for an energetic, highly organized professional who thrives in a fast-paced environment to be the face of our vibrant senior living community. This is not a quiet desk job—our front desk is a dynamic hub requiring strong multitasking, quick thinking, and exceptional service. Under the direction of the Resident Services Manager, you will be the first point of contact for residents, families, staff, visitors, and vendors, using strong administrative and customer service skills to manage multiple responsibilities with professionalism and a welcoming demeanor.

Requirements

• Exceptional customer service and interpersonal skills
• Confident decision-maker with critical thinking abilities
• Proven ability to function effectively in a high-volume, fast-paced, multitasking environment
• Strong administrative background with proficiency in Microsoft Office and multi-line phone systems
• Comfortable learning new technology and communication tools
• Excellent communication skills, including proper grammar and phone etiquette
• Poise under pressure and ability to remain calm in emergency situations
• Demonstrate reliability and punctuality
• Ability to read, write, and communicate effectively in English, using proper grammar and clear speech
• Must complete employment application online to advance to next step
• All applicants are required to complete and pass a drug screening, tuberculosis (TB) skin test, and criminal clearance through FBI and Department of Justice. The background search includes minor misdemeanors and DUIs.

Responsibilities

• Creates a professional, friendly and polished first impression to all
• Manages a high volume of in-person interactions and phone calls and transfers calls to appropriate departments
• Maintain organization and calm in a busy, ever-changing front desk environment
• Uses good judgment to respond to inquiries and direct people to the appropriate resources or departments
• Receives and processes mail and multiple packages from various carriers and uses a communication platform to notify residents
• Handles emergency response communication (e.g., pendant calls), makes 911 calls when needed, and assists first responders when management is off-site
• Maintains a calm, confident presence while managing frequent interruptions and shifting priorities
• Organizes workspace and communicate key information at shift change
• Monitors security cameras and promptly reports safety or security concerns

Benefits

• Accrue up to 4 weeks of paid time off in the first year, with cash-out option
• Medical, dental, vision and employer paid life insurance plan. Eligible first of the month following 30 days of employment.
• Baywood Court contributes up to $1,500 - $4,500 annually toward out-of-pocket medical expenses, including pharmacy if enrolled in a medical plan
• Retirement Savings Plans (Pre-Tax and ROTH) with employer match up to 5%
• Pet insurance and pet care discounts
• Employee meals only $3.00 - $5.00
• Annual scholarships for students enrolled in college or trade school
• Fun employee events, recognition celebrations, BBQs, food trucks, theme days and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed