Front Desk Jobs in Asheville, NC

About The Position

Requirements

• Strong customer service skills.
• Strong organizational skills.
• High school diploma or equivalent.

Nice To Haves

• Experience as a receptionist, front-office representative, or in a similar role.
• 0–2 years of related experience or training.
• Experience handling multiple phone lines.

Responsibilities

• Provide high-quality customer service while following safety protocols.
• Help ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming calls according to National Vision protocol.
• Process and understand managed care plans and obtain documentation from insurance companies as needed.
• Provide customers with basic, accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File patient records daily and pull files for the next day’s appointments.
• Check order status and notify customers when orders arrive or when there are delays.
• Keep the reception area tidy and presentable, with necessary materials available.
• Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
• Participate in regularly scheduled mandatory communication meetings.

Benefits

• 401(k) retirement savings with company match.
• Stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs and access to educational courses.
• Opportunities for internal promotion and career advancement.
• Competitive pay and bonus opportunities.