Medical Assistant (Includes Limited X-Ray and Front Desk) - PRN
About The Position
Mercy Urgent Care is seeking a PRN cross-trained Medical Assistant role combining front desk registration, clinical Medical Assistant duties, and limited-scope radiology. Team members rotate between front desk and clinical assignments and may step into either role according to clinic needs. This position suits someone who enjoys variety, teamwork, and a fast-paced urgent care environment. Mercy Urgent Care is a nonprofit urgent care network serving Western North Carolina. It provides accessible care regardless of a person's background or ability to pay. The role includes welcoming and registering patients, verifying insurance, handling payments and patient inquiries, and maintaining patient records in the electronic medical record. Clinical duties include escorting patients, obtaining vital signs and health histories, assisting providers, supporting testing and specimen handling, and helping with triage and discharge. After employer-provided training, the Medical Assistant performs limited-scope diagnostic X-rays and related documentation and quality checks. The position also supports clinic operations and safety, including maintaining work areas, opening and closing procedures, inventory, room setup, equipment logs, and compliance with infection control, OSHA, HIPAA, and radiation safety protocols. The role requires frequent standing and walking and light lifting up to 20 pounds, with reasonable accommodations as needed.
Requirements
- High school diploma or equivalent required.
- Certified Medical Assistant required.
- Ability and willingness to complete cross-training in limited-scope radiology.
- Strong computer and communication skills, including comfort using an electronic medical record.
- Ability to meet physical demands, including frequent standing and walking and light lifting up to 20 pounds, with reasonable accommodations as needed.
- Compassion, empathy, integrity, and strong customer service skills.
- Team-first mindset and willingness to support clinic needs across assignments.
- Ability to build trust quickly with patients and coworkers.
- Eagerness to learn and be cross-trained across front desk, clinical, and imaging functions.
- Sound judgment, adaptability, and professionalism in a fast-paced environment.
- Cultural sensitivity and responsiveness to a diverse community.
Nice To Haves
- 1–3 years of direct patient care experience preferred.
- Experience in a medical office, patient registration, or healthcare customer service is a plus.
- Prior X-ray experience is a plus.
- Working knowledge of insurance verification, registration, and payment collection preferred.
Responsibilities
- Welcome patients and visitors in person and by phone in a professional, friendly manner.
- Register patients accurately, including demographic, insurance, and financial information.
- Verify insurance eligibility, explain basic payment responsibilities, identify compassionate care eligibility, and collect payments.
- Answer phones, route messages, support patient questions, and update patient information in the electronic medical record while maintaining HIPAA standards.
- Escort patients to treatment rooms and provide a calm, respectful patient experience.
- Obtain vital signs, perform basic assessments, and document health history, medications, and allergies.
- Assist providers with patient care tasks and procedures within scope, including physicals and splinting.
- Support waived lab testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge as needed.
- Complete employer-provided training to perform limited-scope diagnostic X-rays.
- Position patients and perform routine X-ray exams following established protocols and radiation safety practices.
- Verify imaging orders, label and transmit images correctly, and document exams in the medical record.
- Perform basic imaging quality checks and promptly report equipment issues.
- Help maintain clean, organized front desk, waiting, and treatment areas.
- Participate in opening and closing procedures, including alarm-related responsibilities.
- Assist with inventory, room setup, equipment logs, and coordination of maintenance and repairs.
- Follow infection control, OSHA, HIPAA, and radiation safety protocols.
- Use professionalism and de-escalation skills in high-stress situations.
- Rotate between front desk and clinical assignments and provide support wherever clinic needs require.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
