Medical Assistant - Limited X-Ray (Inc. Front Desk Registration)
About The Position
Mercy Urgent Care is hiring a cross-trained Medical Assistant for its Asheville, North Carolina locations. The role combines front desk registration, clinical Medical Assistant duties, and limited-scope radiology. Team members rotate between front desk and clinical assignments and may step into either role based on clinic needs. This fast-paced urgent care position suits someone who enjoys variety, teamwork, and learning across multiple functions. The Medical Assistant welcomes and registers patients, handles insurance and payment-related tasks, supports patient communications, and maintains accurate information in the electronic medical record. Clinical duties include escorting patients, obtaining vital signs and basic assessments, documenting health histories and assisting providers with care tasks and procedures within scope. The role also supports testing, specimen handling, telehealth triage, and patient discharge as needed. The position includes employer-provided training to perform limited-scope diagnostic X-rays. The employee positions patients, performs routine exams according to protocols and radiation safety practices, verifies orders, transmits and documents images, and performs basic quality checks. Additional clinic operations duties include maintaining clean and organized areas, assisting with opening and closing procedures, inventory, room setup, equipment logs, and maintenance coordination. The role requires adherence to infection control, OSHA, HIPAA, and radiation safety protocols, as well as professionalism and de-escalation skills in high-stress situations.
Requirements
- High school diploma or equivalent required.
- Certified Medical Assistant required.
- Ability and willingness to complete cross-training in limited-scope radiology.
- Strong computer and communication skills, including comfort using an electronic medical record.
- Ability to meet the physical demands of the role, including frequent standing and walking and light lifting up to 20 pounds, with reasonable accommodations as needed.
- Compassion, empathy, integrity, and strong customer service skills.
- A team-first mindset and willingness to support clinic needs across assignments.
- Ability to build trust quickly with patients and coworkers.
- Eagerness to learn new skills and be cross-trained across front desk, clinical, and imaging functions.
- Sound judgment, adaptability, and professionalism in a fast-paced environment.
- Cultural sensitivity and responsiveness to a diverse community.
Nice To Haves
- 1–3 years of direct patient care experience preferred.
- Experience in a medical office, patient registration, or healthcare customer service is a plus.
- Prior X-ray experience is a plus.
- Working knowledge of insurance verification, registration, and payment collection preferred.
Responsibilities
- Welcome patients and visitors in person and by phone in a professional, friendly manner.
- Register patients accurately, including demographic, insurance, and financial information.
- Verify insurance eligibility, explain basic payment responsibilities, identify compassionate care eligibility, and collect payments.
- Answer phones, route messages, support patient questions, and update patient information in the electronic medical record while maintaining HIPAA standards.
- Escort patients to treatment rooms and create a calm, respectful patient experience.
- Obtain vital signs, perform basic assessments, and document health history, medications, and allergies.
- Assist providers with patient care tasks and procedures within scope, including physicals and splinting.
- Support waived lab testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge as needed.
- Complete employer-provided training to perform limited-scope diagnostic X-rays.
- Position patients and perform routine X-ray exams following established protocols and radiation safety practices.
- Verify imaging orders, label and transmit images correctly, and document exams in the medical record.
- Perform basic quality checks and report equipment issues promptly.
- Help maintain clean, organized front desk, waiting, and treatment areas.
- Participate in opening and closing procedures, including alarm-related responsibilities.
- Assist with inventory, room setup, equipment logs, and coordination of maintenance and repairs.
- Follow infection control, OSHA, HIPAA, and radiation safety protocols.
- Use professionalism and de-escalation skills in high-stress situations.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account and Direct Primary Care options.
- Life and accidental insurance, plus short- and long-term disability coverage.
- Employee Assistance Program.
- 403(b) retirement plan with up to 4% employer match after one year of service.
- Access to financial planning resources.
- Generous paid time off, with over 130 hours accrued in the first year.
- Paid parental leave and adoption assistance.
- Tuition reimbursement and Public Service Loan Forgiveness eligibility.
- Referral bonus program.
- Scheduling designed to support work-life balance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
