Field Technician Jobs

About The Position

Requirements

• High school diploma or GED required
• 2+ years of technician or field service experience in a customer-facing environment preferred
• Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
• Strong troubleshooting, analytical, and problem-solving abilities
• Ability to work independently while managing multiple service calls and priorities
• Strong communication and customer service skills
• Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
• Valid driver’s license and reliable transportation required
• Ability to obtain and maintain a gaming license
• Ability to lift up to 50 lbs and safely work with tools and technical equipment
• Comfortable working in casino and customer-facing environments

Nice To Haves

• technical or vocational training preferred
• Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred

Responsibilities

• Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
• Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
• Provide technical support to customers on operational and maintenance-related issues
• Diagnose mechanical, hardware, software, networking, and system failures using established procedures
• Serve as the primary customer contact for technical service and support-related concerns
• Conduct site surveys and assist with installations, upgrades, and equipment deployments
• Maintain accurate inventory and documentation for parts, repairs, and service activity
• Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
• Participate in an on-call rotation schedule approximately once every four weeks
• Support additional field locations and team members as business needs require

Benefits

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection