Field Office Deskside Technician
DMI•Cleveland, OH
•$60,000 - $72,000•Onsite
About The Position
DMI, LLC is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.
Requirements
- Proficiency in troubleshooting end-user devices
- Ability to provide on-site IT support as needed
- Familiarity with IT asset management
- Strong communication and customer service skills
- Minimum Education: High School
- Minimum Work Experience: 4 years relevant
- Citizenship Status Required: Must be a U.S. Citizen
- Must clear United States Marshal Service background check
Nice To Haves
- None required for this position.
Responsibilities
- Directing teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions
- Proactive environment assessments and responsive break/fix services to ensure mission continuity
- Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
- Technician enhances productivity and guarantees resilient IT Operations across all supported sites.
Benefits
- Virtual health visits
- commuter perks
- pet insurance
- entertainment discounts
- Annual performance reviews
- tuition assistance
- internal career growth opportunities
- Generous 401(k) matches
- life and disability insurance
- financial wellness tools
- Annual awards
- service anniversaries
- referral bonuses
- peer-to-peer shoutouts
- Healthcare coverage
- wellness programs
- flu shots
- biometric screenings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
