Deskside Technician I

Stefanini Group • Irvine, CA

4d • Onsite

About The Position

The Deskside Technician I installs, moves, adds, and changes end-user desktop and laptop equipment; images computers for deployment; and performs preventive checks on end-user hardware, including computers and monitors. The role conducts onsite IT asset inventory audits, collects inventory data, compares it with records, and follows up to resolve discrepancies. It also provides end-user orientation and PC troubleshooting, performs administrative tasks, and disposes of old equipment.

The position requires effective time management, strong communication with non-technical users, customer service, and adherence to attendance and scheduling requirements. Physical duties include walking, bending, lifting equipment up to 50 pounds, and connecting computer equipment.

Requirements

• High school diploma or equivalent.
• Typically, a minimum of 2 years of related experience.
• Experience with IT tracking and barcode scanners.
• Experience with ticketing software; ServiceNow is a plus.
• Experience imaging and configuring PCs.
• Basic computer troubleshooting skills.
• Excellent customer service skills.
• Strong background in Windows operating systems.
• Basic MS Office knowledge.
• Valid driver's license and proof of auto insurance.
• Ability to manage time effectively.
• Ability to communicate technical information effectively to a non-technical audience.
• Ability to walk, bend, and lift equipment up to 50 pounds, and perform labor related to connecting computer equipment.
• Attendance and schedule adherence are required.

Nice To Haves

• Experience with ServiceNow.

Responsibilities

• Install, move, add, and change end-user desktop and laptop equipment.
• Image computers for deployment.
• Conduct onsite audits of IT asset inventory and collect inventory data.
• Compare collected inventory data against records and take action to investigate and resolve discrepancies.
• Provide end-user orientation and troubleshoot PC assets.
• Perform preventive checks on end-user hardware, including computers and monitors.
• Perform administrative tasks.
• Dispose of old equipment.
• Connect computer equipment and perform related labor duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED