Deskside Technician II

Stefanini Group • Madison, WI

7d

About The Position

Stefanini is seeking a Deskside Technician with at least two years of hands-on corporate deskside support or equivalent experience. The role provides end-user and field support, troubleshooting hardware and software, managing IT assets, and helping maintain stable IT operations. The technician supports users at a Stefanini or client location during an assigned shift and may support remote facilities and users. The position calls for strong technical troubleshooting, professionalism, communication, task prioritization, and the ability to learn and use new technologies, including AI and IT health-monitoring software.

Requirements

• At least two years of corporate deskside support or equivalent experience.
• High school diploma or equivalent.
• Experience supporting Windows OS, Microsoft Office/Office 365, smartphones, AV conferencing systems, printers, and PC hardware.
• Experience with computer imaging software and data migration processes, such as SCCM or Intune.
• Experience supporting endpoint protection and encryption, including BitLocker.
• Familiarity with remote desktop support tools.
• Excellent verbal and written communication skills and strong interpersonal skills.
• High level of professionalism and ability to maintain composure under stressful conditions and during rapid-response support.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Ability to prioritize, balance, and organize multiple tasks and work with minimal supervision.
• Ability and willingness to learn new technologies.
• Valid driver's license.
• Ability to walk, bend, and stand for prolonged periods and lift equipment up to 50 pounds.
• Physical presence at a Stefanini or client location during the shift.
• Ability to pass a standard panel drug screening and background check.

Nice To Haves

• A+ certification.
• Microsoft Certified Professional (MCP) certification.
• Knowledge of Windows architecture, including permissions and file structure.
• Mac/Apple experience.
• Familiarity with basic network concepts, Active Directory, and workstation-domain trust relationships.

Responsibilities

• Provide deskside, desktop, and end-user computer support in a corporate environment.
• Troubleshoot Windows, Microsoft Office/Office 365, smartphones, audiovisual conferencing systems, printers, PC hardware, and other technical issues.
• Research and resolve complex technical issues, including through remote desktop support tools.
• Support computer imaging and data migration processes, including tools such as SCCM and Intune.
• Support endpoint protection and encryption, including BitLocker.
• Support users at Stefanini or client locations and assist remote facilities and users.
• Prioritize and organize multiple tasks, completing work with minimal supervision.
• Maintain a neat and professional work area and appearance in compliance with site policies.
• Adhere to the assigned shift schedule.
• Use innovative tools and technologies, including AI and IT health-monitoring software, to expedite resolution and improve customer experience.

Benefits

• 401(k)
• Paid time off
• Tuition reimbursement
• Medical insurance
• Dental insurance
• Vision insurance
• Professional development eLearning programs through Stefanini University and other virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED