Deskside Technician II

Stefanini Group • Madison, WI

7d • Onsite

About The Position

Stefanini seeks an experienced Deskside Technician with at least two years of hands-on corporate deskside support or equivalent experience. The role provides end-user support and troubleshooting at a Stefanini or client location, helping maintain stable IT operations and deliver responsive service. The technician will support Windows computers and related hardware and software, mobile phones, printers, audiovisual conferencing systems, and remote facilities and users. The position also involves IT asset management, computer imaging and data migration, endpoint protection and encryption support, and use of remote desktop tools. The technician is expected to learn and use innovative tools, including AI and IT health-monitoring software, to improve resolution and customer experience. Physical presence is required at a Stefanini or client location during the assigned shift.

Requirements

• At least 2 years of corporate deskside support or equivalent experience.
• High school diploma or equivalent.
• Experience supporting Windows OS, Microsoft Office/Office 365, smartphones, AV conferencing systems, printers, and PC hardware.
• Deskside, desktop, or end-user computing experience, ideally in a corporate environment.
• Proven ability to handle challenging, dynamic, rapid-response user support and prioritize multiple tasks.
• Excellent troubleshooting capability, including the ability to research complex technical issues.
• Excellent verbal and written communication skills, professionalism, and strong interpersonal skills.
• Ability to maintain a positive attitude and composure under stressful conditions.
• Ability to work with minimal supervision and willingness to learn new technologies and tools.
• Ability to walk, bend, and stand for prolonged periods and lift equipment up to 50 pounds.
• Valid driver's license.
• Ability to pass a standard panel drug screening and background check.
• Ability to work onsite at a Stefanini or client location during the assigned shift.

Nice To Haves

• A+ certification.
• Microsoft Certified Professional (MCP) certification.
• Knowledge of Windows architecture, including permissions and file structure.
• Mac/Apple experience.
• Familiarity with basic network concepts, including Active Directory and workstation-domain trust relationships.
• Experience with computer imaging software and data migration processes such as SCCM or Intune.
• Experience supporting endpoint protection and encryption such as BitLocker.
• Familiarity with remote desktop support tools.

Responsibilities

• Provide deskside and end-user technical support in a corporate setting, including rapid-response support for challenging user issues.
• Troubleshoot hardware, software, operating system, and related technical problems, including complex issues requiring research.
• Support Windows OS, Microsoft Office/Office 365, smartphones, audiovisual conferencing systems, printers, and PC hardware.
• Support remote facilities and users.
• Perform computer imaging and data migration processes using tools such as SCCM or Intune.
• Support endpoint protection and encryption, including BitLocker.
• Use remote desktop support tools and learn innovative tools such as AI and IT health-monitoring software to expedite resolution and enhance customer experience.
• Prioritize, organize, and complete multiple work tasks with minimal supervision.
• Maintain a neat and professional work area and appearance in compliance with site policies.
• Adhere to the assigned shift schedule and maintain physical presence at a Stefanini or client location during the shift.

Benefits

• 401(k)
• Paid time off
• Tuition reimbursement
• Medical insurance
• Dental insurance
• Vision insurance
• Professional development eLearning programs through Stefanini University and other virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED