Deskside Technician I

Stefanini Group•Miami, FL

1d•Onsite

About The Position

The Deskside Technician I provides professional in-person and remote technical support for end-user devices and IT equipment across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices. The role supports Apple and Windows devices, mobile deployments, printers, point-of-sale equipment, videoconferencing systems, and first-level infrastructure troubleshooting in a luxury retail environment. The technician manages endpoint and asset lifecycles, including imaging, provisioning, configuration, upgrades, inventory control, loaner equipment, and decommissioning. The role also supports site openings, renovations, relocations, and closures; participates in small-scale technology deployments; maintains accurate service and asset records; and contributes technical documentation and knowledge-base content. The position manages incidents and service requests in accordance with SLAs, performs site visits and basic system monitoring, coordinates with vendors and internal technical teams, and works with business stakeholders to identify technology issues and escalate them appropriately.

Requirements

Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or a related field.
Experience with networks and TCP/IP protocols.
Strong experience and knowledge of Windows and macOS operating systems.
Familiarity with ITSM systems such as ServiceNow and remote support tools.
Proficiency with Mobile Device Management platforms.
Understanding of asset management systems and lifecycle processes.
Excellent verbal and written communication skills and intermediate-to-advanced English proficiency.
Ability to work effectively in a team environment.
Aptitude for conflict resolution and managing pressure effectively.
Proactive attitude and desire for continuous learning and professional development.
Service-excellence mindset appropriate for luxury retail environments.
CompTIA A+ certification or equivalent.
Availability for travel.
Valid driver's license and full ability to drive.

Nice To Haves

Spanish or Portuguese language skills, depending on location.

Responsibilities

Provide in-person and remote support for smartphones, tablets, laptops, desktops, and peripherals.
Activate iPhones and iPads, enroll devices in MDM, and coordinate carrier services for wireless deployments.
Support Apple devices and Windows operating systems, including Microsoft Office.
Troubleshoot and repair hardware and software issues in keeping with luxury retail brand standards.
Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices.
Support HP LaserJet, Zebra, RFID/Epson retail, and general office printers.
Set up and support Zoom videoconferencing equipment and audio/video systems such as Carlipa.
Provide initial troubleshooting for network connectivity and infrastructure equipment, including equipment reboots.
Maintain point-of-sale systems, displays, scanners, input devices, and handheld devices.
Manage endpoint lifecycles, including imaging, provisioning, configuration, upgrades, and decommissioning.
Conduct IT asset inventory control and maintain complete audit trails.
Provision, track, and maintain loaner and temporary equipment inventory.
Maintain asset hygiene, lifecycle tracking, disposal protocols, and regional compliance requirements.
Perform basic hardware maintenance for Intel and Mac equipment.
Support technology setup, teardown, and cutover coordination for new site openings, renovations, relocations, and closures.
Participate under supervision in small-scale IT projects, including hardware and software deployments and system updates.
Document activities in incident, request, and asset management systems.
Create and update technical documentation, knowledge-base articles, how-to guides, and records of recurring issues and solutions.
Manage incidents and service requests, ensuring timely resolution and adherence to SLAs.
Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health.
Perform basic systems and infrastructure monitoring and report anomalies to senior team members.
Coordinate with third-party vendors, OEMs, and internal network, security, and applications support groups.
Partner with business stakeholders to identify technology pain points and escalate systemic issues through appropriate channels.
Translate business needs into technical solutions or route requests to specialized teams.
Demonstrate service excellence and resolve conflicts effectively.