Deskside Technician I

Stefanini Group • Auburn Hills, MI

2d • Onsite

About The Position

Stefanini is a global provider of IT services, including application development, outsourcing, IT infrastructure support, systems integration, consulting, and strategic staffing. The company has more than 25,000 employees across 77 offices in 40 countries.

The Deskside Technician I provides onsite hardware and software support to a client. The role includes diagnosing and repairing end-user systems and peripherals, addressing virus incidents, and troubleshooting network connectivity from PCs.

Requirements

• At least 1 year of corporate deskside support experience, with a strong emphasis on supporting Windows 10 and Windows 11.
• Experience troubleshooting and replacing PC hardware.
• Experience using Active Directory.
• Experience supporting Office 365.
• Experience troubleshooting wireless connectivity issues.
• Quality customer service skills.
• VPN experience.
• Experience with BitLocker, SCCM, and RDP.

Responsibilities

• Provide onsite hardware and software support, including break/fix services.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from PCs to the network.

Benefits

• Comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, and medical, dental, and vision insurance.
• Professional development eLearning programs through Stefanini University and other virtual trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed