Deskside Technician II

Stefanini Group • Shawnee Mission, KS

5d • Onsite

About The Position

Stefanini Group is looking for a Deskside Technician II for a globally recognized company. This role involves building computers using SCCM for base image and installing non-standard software after the base image build. The technician will provide hardware/software support services to onsite clients, including break/fix solutions, and diagnose end-user system failures. A key aspect of the role is troubleshooting network connectivity to ensure PCs are online during the build process and troubleshooting network devices for PC connectivity to the network. The technician must have strong technical and communication skills to explain refresh processes to end-users, including configuring and syncing refreshed computers. Flexibility, organizational ability, attention to detail, and the ability to follow processes are essential. The role also requires documenting work, tracking tasks/installs, and performing QA activities.

Requirements

• Experience with Windows 10
• Expertise with Windows 11
• Demonstrated experience with non-standard Software Installation
• Demonstrated experience loading computer images with SCCM and PowerShell scripts
• Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process
• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Strong technical and communication ability to explain to end-users about refresh processes, including ability to help configure and sync refreshed computer
• Flexibility to handle a variety of activities and changes
• Demonstrated ability to remain calm if activities do not go according to plan
• High organizational ability and detailed oriented
• Demonstrated ability to follow processes
• Demonstrated ability to document work, track tasks/installs, and perform QA activities
• Ability to organize, troubleshoot, and work on 10-12 machines at a time.

Responsibilities

• Build computers using SCCM for base image.
• Install non-standard software after base image build.
• Provide hardware/software support services to onsite clients, including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network connectivity to ensure PC is online during build process.
• Troubleshoot network devices to ensure connectivity from the PC to the Network.
• Explain refresh processes to end-users, including configuring and syncing refreshed computers.
• Document work, track tasks/installs, and perform QA activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed