Deskside Technician II

Stefanini Group • Mesa, AZ

5d • Onsite

About The Position

The Deskside Technician II supports IT equipment and end users in a large corporate environment. The role provides desktop and laptop support for Mac and PC systems, Windows 10/11, mobile devices, printers, scanners, wireless, VPN, AV conferencing systems, and related peripherals. Responsibilities include installing, moving, adding, and changing IT equipment; maintaining repairs, spare parts, and components; researching and troubleshooting technical problems; maintaining system configurations and documentation; and tracking and resolving incidents and requests using the client's ticketing tool.

The technician troubleshoots hardware and software issues on Windows devices and supports user data backup, restoration, and migration. The role also provides Smart Hands support for networking, server, and telecommunications technologies, manages IT asset inventory and audits, researches and follows knowledge-base articles, and may provide executive support. The position may require on-call and other after-hours support, travel to other client locations as needed, and other duties as assigned.

Requirements

• At least 2 years of corporate deskside support experience or equivalent experience.
• High school diploma or equivalent.
• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
• Experience with Microsoft Office/Office 365.
• Experience with computer imaging software and data migration processes, such as SCCM or Intune.
• Experience supporting endpoint protection and encryption, including BitLocker.
• Familiarity with remote desktop support tools.
• Excellent troubleshooting capability and ability to perform in-depth research on complex technical issues.
• Ability to handle challenging, rapid-response user support and maintain composure in dynamic situations.
• Ability to prioritize, organize, and complete multiple work tasks with minimal supervision.
• Excellent verbal and written communication skills, professionalism, and strong interpersonal skills.
• Ability and willingness to learn new technologies.
• Valid driver's license.
• Ability to walk, bend, stand for prolonged periods, and lift equipment up to 50 pounds.
• Ability to pass a standard panel drug screening and background check.

Nice To Haves

• A+ Certification.
• Microsoft Certified Professional (MCP).
• ITIL Foundations.
• Lean Six Sigma.
• Deskside, desktop, or end-user computer experience in a corporate environment.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop and laptop technical support for Mac and PC systems, including Windows 10/11.
• Support mobile devices, printers, scanners, wireless, VPN, AV conferencing systems, and other peripherals.
• Perform IT equipment Install/Move/Add/Change (IMAC) support.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot technical problems, including complex hardware and software issues.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client's ticketing tool.
• Support backup, restoration, and migration of user data.
• Provide Smart Hands support with networking, server, and telecommunications technologies.
• Manage IT asset inventory, including asset auditing.
• Research and follow appropriate knowledge-base articles.
• Provide on-call and other after-hours support as needed.
• Provide executive support as needed.
• Support other client locations as needed and perform other assigned duties.
• Maintain a neat and professional work area and appearance in compliance with site policies.
• Adhere to the assigned shift schedule.

Benefits

• 401(k).
• Paid time off.
• Tuition reimbursement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Professional development eLearning programs through Stefanini University and other virtual training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED