Deskside Technician II

Stefanini Group • Shawnee Mission, KS

5d • Onsite

About The Position

Stefanini Group is looking for a Deskside Technician II for a globally recognized company. This role involves building computers using SCCM for base image and installing non-standard software after the base image build. The technician will provide hardware/software support services to onsite clients, including break/fix solutions, and diagnose end-user system failures. They will also troubleshoot network devices to ensure connectivity and explain refresh processes to end-users.

Requirements

• Experience with Windows 10
• Expertise with Windows 11
• Demonstrated experience with non-standard Software Installation
• Demonstrated experience loading computer images with SCCM and PowerShell scripts
• Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process
• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Strong technical and communication ability to explain to end-users about refresh processes, including ability to help configure and sync refreshed computer
• Flexibility to handle a variety of activities and changes
• Demonstrated ability to remain calm if activities do not go according to plan
• High organizational ability and detailed oriented
• Demonstrated ability to follow processes
• Demonstrated ability to document work, track tasks/installs, and perform QA activities
• Ability to organize, troubleshoot, and work on 10-12 machines at a time.

Responsibilities

• Build computers using SCCM for base image and install non-standard software.
• Troubleshoot network connectivity to ensure PC is online during build process.
• Provide hardware/software support services to onsite client including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from the PC to the Network.
• Explain refresh processes to end-users, including configuring and syncing refreshed computers.
• Document work, track tasks/installs, and perform QA activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed