Deskside Technician I

Stefanini Group•Seadrift, TX

3d•Onsite

About The Position

The Deskside Technician I provides onsite client support, servicing, repairing, installing, and upgrading company hardware and software. The role includes systems networking support and troubleshooting, configuration of mobile devices, and setup and troubleshooting of audio/video equipment. Work is generally semi-routine and follows accepted practices, with occasional deviations as needed. Attendance and adherence to the work schedule are required.

Requirements

At least 3 years of corporate deskside support experience, with strong emphasis on Windows 7 and Windows 10.
Experience troubleshooting and replacing hardware on Lenovo PCs.
Experience using Active Directory.
Experience supporting Microsoft Office 2007 and Microsoft Office 2016, including MS Lync, Microsoft Outlook Web Application (OWA), and the Outlook 2016 client.
Quality customer service skills.
VPN experience.
Experience with basic hardware printer support.
Experience with Symantec products, including Endpoint Protection, BitLocker, SCCM, and RDP.
Attendance and schedule adherence are required.

Responsibilities

Provide onsite hardware and software support, including break/fix services.
Implement virus detection and eradication procedures.
Diagnose end-user system failures and implement repair solutions.
Diagnose printer and other peripheral device failures and implement repair solutions.
Troubleshoot network devices to ensure connectivity between PCs and the network.
Install and upgrade hardware and software.
Configure and troubleshoot phones, mobile devices, tablets, and PDAs.
Set up and troubleshoot audio/video equipment, including projectors and video conference equipment.