Deskside Technician I
Stefanini Group•Auburn Hills, MI
•Onsite
About The Position
Stefanini is a full-service global provider of IT services, including application development and outsourcing, IT infrastructure outsourcing, systems integration, consulting, and strategic staffing. The Deskside Technician I provides onsite client support for hardware and software issues, including repairing computers and peripherals, addressing virus threats, and troubleshooting network connectivity. Stefanini has over 25,000 employees across 77 offices in 40 countries.
Requirements
- At least 1 year of corporate deskside support experience, with strong emphasis on Windows 10 and Windows 11.
- Experience troubleshooting and replacing PC hardware.
- Experience using Active Directory.
- Experience supporting Office 365.
- Experience troubleshooting wireless connectivity issues.
- Quality customer service skills.
- VPN experience.
- Experience with BitLocker, SCCM, and RDP.
Responsibilities
- Provide onsite hardware and software support, including break/fix services.
- Implement virus detection and eradication procedures.
- Diagnose end-user system failures and implement repair solutions.
- Diagnose printer and other peripheral-device failures and implement repair solutions.
- Troubleshoot network devices to ensure connectivity from PCs to the network.
Benefits
- 401(k)
- Paid time off
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Professional development eLearning programs and virtual training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
