Deskside Technician I
About The Position
Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing, systems integration, consulting, and strategic staffing. The company has more than 25,000 employees across 77 offices in 40 countries. The Deskside Technician I provides onsite hardware and software support to clients. The work includes break/fix support, detecting and removing viruses, diagnosing and repairing end-user systems and peripherals, and troubleshooting network devices to maintain connectivity between PCs and the network. The position requires working one of the listed shift schedules.
Requirements
- At least 1 year of corporate deskside support experience, with a strong emphasis on Windows 7 and Windows 10 support. The posting also separately lists 3+ years of experience.
- Experience troubleshooting and replacing hardware on Lenovo PCs.
- Experience using Active Directory.
- Experience supporting Microsoft Office 2007 and Microsoft Office 2016, including MS Lync, Microsoft Outlook Web Application (OWA), and the Outlook 2016 client.
- Experience troubleshooting wireless connectivity issues.
- Quality customer service skills.
- VPN experience.
- Experience with basic hardware printer support.
- Experience with Symantec products, including Endpoint Protection, BitLocker, SCCM, and RDP.
- Willingness to work one of the listed schedules: Monday–Friday, 2:00 PM–11:00 PM; or Thursday–Friday, 7:00 AM–4:00 PM, and Saturday–Sunday, 6:00 PM–6:00 AM.
Responsibilities
- Provide onsite hardware and software support, including break/fix services.
- Implement virus detection and eradication procedures.
- Diagnose end-user system failures and implement repair solutions.
- Diagnose printer and other peripheral device failures and implement repair solutions.
- Troubleshoot network devices to ensure connectivity from the PC to the network.
Benefits
- Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, and medical, dental, and vision insurance.
- Opportunity to participate in professional development eLearning programs through Stefanini University and other virtual trainings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
