Deskside Technician I

Stefanini Group•Owensboro, KY

1d•Onsite

About The Position

Stefanini is a global provider of IT services, including application development, outsourcing, IT infrastructure support, systems integration, consulting, and strategic staffing. The Deskside Technician I provides onsite hardware and software support to a client. The role diagnoses and repairs end-user computers, printers, and other peripherals; addresses virus-related issues; and troubleshoots network devices to maintain PC-to-network connectivity. The position requires working one of the listed shift schedules and is onsite.

Requirements

At least 1 year of corporate deskside support experience, with strong emphasis on Windows 7 and Windows 10 support. (The posting also lists 3+ years in an earlier repeated requirements section.)
Experience troubleshooting and replacing hardware on Lenovo PCs.
Experience using Active Directory.
Experience supporting Microsoft Office 2007 and Microsoft Office 2016, including MS Lync, Microsoft Outlook Web Application (OWA), and the Outlook 2016 client.
Experience troubleshooting wireless connectivity issues.
Quality customer service skills.
VPN experience.
Experience with basic hardware printer support.
Experience with Symantec products, including Endpoint Protection, BitLocker, SCCM, and RDP.
Willingness to work one of the listed shifts: Monday–Friday, 2:00 PM–11:00 PM; Thursday–Friday, 7:00 AM–4:00 PM and Saturday–Sunday, 6:00 PM–6:00 AM.

Responsibilities

Provide onsite hardware and software support, including break/fix services.
Implement virus detection and eradication procedures.
Diagnose end-user system failures and implement repair solutions.
Diagnose printer and other peripheral device failures and implement repair solutions.
Troubleshoot network devices to ensure connectivity from PCs to the network.