Deskside Technician I

Stefanini Group • Irvine, CA

4d

About The Position

The Deskside Technician I performs desktop support and IT asset management tasks. The role installs, moves, adds, and changes end-user desktops and laptops; images computers for deployment; and conducts onsite audits of IT asset inventory. The technician collects inventory data, compares it with records, and follows up to resolve discrepancies. The position also includes end-user orientation and troubleshooting, preventive checks of computers and monitors, administrative tasks, and disposal of old equipment.

Requirements

• High school diploma or equivalent.
• Typically, a minimum of 2 years of related experience.
• Experience with IT tracking and barcode scanners.
• Experience with ticketing software; ServiceNow experience is a plus.
• Experience imaging and configuring PCs.
• Basic computer troubleshooting skills.
• Excellent customer service skills.
• Strong background in Windows operating systems.
• Basic MS Office knowledge.
• Valid driver's license and proof of auto insurance.
• Ability to manage time effectively.
• Ability to communicate technical information effectively to a non-technical audience.
• Ability to walk, bend, and lift equipment up to 50 pounds and perform labor-related duties connecting computer equipment.
• Attendance and schedule adherence are required.

Nice To Haves

• Experience with ServiceNow.

Responsibilities

• Install, move, add, and change end-user desktops and laptops.
• Image computers for deployment.
• Conduct onsite audits of existing IT asset inventory.
• Collect IT inventory data, compare it against information on file, and resolve discrepancies.
• Provide end-user orientation and troubleshoot PC assets.
• Perform preventive checks on end-user hardware, including computers and monitors.
• Perform administrative tasks.
• Dispose of old equipment.
• Connect computer equipment as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED