Field Office Deskside Technician

NTT DATA Services•West Mifflin, PA

4d•$80,250 - $133,750•Onsite

About The Position

The Field Office Deskside Technician provides onsite IT services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. The role delivers MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. The Technician also staffs a walk-up Tech Bar to provide immediate troubleshooting and IT fixes, improve user satisfaction, and minimize downtime. The role requires troubleshooting, IT asset management, and customer service skills to handle changes and repairs efficiently and support productivity in mission-critical environments. The position is based in Pittsburgh, Pennsylvania. The stated starting pay range is $80,250–$133,750, with actual compensation dependent on relevant experience, technical skills, and other qualifications. The role may also be eligible for incentive compensation based on individual and/or company performance.

Requirements

Bachelor’s degree; an additional 1.5 years of experience can substitute for one year of a typical degree program.
At least 10 years of experience performing deskside technical support roles or responsibilities.
Ability to obtain Public Trust clearance.
Proficiency in troubleshooting end-user devices.
Ability to provide onsite IT support as needed.
Familiarity with IT asset management.
Strong communication and customer service skills.

Responsibilities

Provide onsite IT services at Field Offices.
Deliver MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services for end-user devices.
Staff a walk-up Tech Bar to provide immediate troubleshooting and IT fixes.
Handle changes and repairs efficiently while supporting end-user productivity.