Deskside Support Technician

Howmet Aerospace • Waco, TX

5h • Onsite

About The Position

Howmet Fastening Systems is seeking an experienced, fully on-site Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for its end-user computing environment in the office and on the shop floor of its manufacturing facility in Waco, Texas. The role supports desktop and mobile devices, applications, peripherals, printing, network connectivity, and shop-floor hardware, while delivering clear and responsive service to technical and non-technical users.

The technician handles support requests through phone, email, walk-up assistance, and ServiceNow tickets; documents work according to departmental SLAs and ticketing standards; maintains hardware, software, and peripheral asset inventory; and assists with onboarding and account setup. The role also requires adherence to cybersecurity, data-handling, and device-security policies. Occasional after-hours support may be needed during outages, updates, or production-critical issues.

Howmet Fastening Systems is a business unit of Howmet Aerospace, a global provider of engineered solutions for the aerospace and transportation industries.

Requirements

• High school diploma or GED from an accredited institution.
• At least 2 years of IT support, helpdesk, or deskside support experience.
• Strong interpersonal and customer service skills, with the ability to support users at all levels.
• Effective verbal and written communication skills.
• Ability to lift up to 30 lbs.
• Proficiency with Microsoft Windows, Office 365, Teams, and common desktop technologies.
• Experience deploying and supporting PCs, peripherals, and printers.
• Basic understanding of networking concepts, including DHCP, DNS, Wi-Fi, and VPN.
• Ability to follow ticketing discipline and meet communication expectations within ServiceNow.
• Must be able to lawfully obtain access to export-controlled items; employment offers are conditioned upon this ability.

Nice To Haves

• Bachelor’s degree in computer science, IT, IS, Business, Math, Engineering, Finance, Economics, or Accounting from an accredited institution.
• CompTIA A+ certification.
• 2 years’ experience in IT operating systems, collaboration tools, and network topologies.
• 2 years’ experience with Active Directory, Azure AD, MFA, and basic account administration.
• 2 years’ experience with IT Support Chains.

Responsibilities

• Install, configure, and troubleshoot Windows desktop operating systems, laptops, mobile devices, and application software.
• Support Office 365, Teams, printing, label printing, and peripheral devices.
• Maintain, troubleshoot, and support shop-floor hardware, including industrial PCs, handheld scanners, and label printers.
• Perform device imaging, configuration, deployment, and lifecycle management.
• Troubleshoot end-user network connectivity, including wired, wireless, and GlobalProtect VPN issues.
• Respond to end-user issues via phone, email, walk-up support, and ServiceNow tickets.
• Document all work in ServiceNow with timely updates in accordance with departmental SLAs and ticketing standards.
• Maintain asset inventory for hardware, software, and peripherals.
• Assist with new-user onboarding, account setup, MFA support, and workstation configuration.
• Ensure compliance with Howmet cybersecurity, data-handling, and device-security policies.
• Provide exceptional customer service and communicate clearly with technical and non-technical users.
• Provide occasional after-hours support during outages, updates, or production-critical issues.

Benefits

• Competitive wages and a comprehensive benefits package.
• Medical, prescription, dental, and vision benefits, including FSA and HSA account options.
• Pre-tax and Roth 401(k) retirement savings plans with employer matching funds and a separate employer retirement contribution.
• Paid holidays and vacation time.
• Paid parental leave and adoption assistance programs.
• Life insurance and disability coverage plans.
• Optional auto, home, legal, identity theft, and pet insurance coverage plans.
• Tuition Assistance Program and ongoing professional development opportunities.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED