Field Service Technician Jobs

About The Position

Requirements

• Ability to lift 35 lbs. unassisted from the floor to waist level.
• Ability to read and work from electrical and mechanical schematics and diagrams.
• Ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• Ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• Ability to perform the direct threat of harm to him/herself, others or property.
• Ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• Ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
• Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
• Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.
• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups.
• Strong time management skills.
• Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Verify a good driving record if servicing a customer offsite.

Responsibilities

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Interpret operation manuals to determine the root cause of tool failures.
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service.
• Show proficiency in using customers’ systems.
• Perform preventive maintenance with little supervision.
• Order, expedite, and notify customers or management when a replacement of the product is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Identify and escalate design issues to engineering and management for resolution.
• Provide technical support to customers on the operation or maintenance of the system tool and/or equipment.
• Perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process, under supervision and direction.
• Act as a customer contact for technical and service-related problems.
• Guide other field technicians and field service engineers.
• Train and mentor Field Service Technicians levels I-II-III.
• Assist in all functions required in the operations of the service center.
• Assist and/or provide service support to other customer sites as needed.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training.
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies.
• Perform other duties as assigned.