Field Service Technician Jobs

About The Position

Requirements

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Proficiency with modern diagnostic tools and comfort using mobile technology for work orders and documentation.
• Own a comprehensive set of mechanical tools.
• Excellent customer-service skills with internal and external customers.
• Ability to work independently with minimal supervision and manage time and priorities in a dynamic field environment.
• A valid driver's license and ability to drive company vehicles may be required, depending on branch needs and insurance requirements.

Nice To Haves

• Experience with major heavy-equipment brands.

Responsibilities

• Travel to customer job sites for service calls, diagnostics, and emergency repairs on heavy equipment.
• Diagnose complex issues with powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
• Complete complex and standard repairs on the equipment fleet, as well as repairs on company vehicles and, when needed, the small fleet.
• Maintain and stock the company-provided service truck.
• Perform scheduled preventive maintenance and routine equipment inspections, including changing filters, checking fluids, and filling tires.
• Use a company-provided laptop or tablet to manage work orders, look up parts, and document repairs and services promptly.
• Communicate with customers on-site, provide updates, explain repairs, and train customers on proper equipment use.
• Assist customers with loading and unloading fleet orders and answer customer-service questions.
• Support the in-house team with complex repairs, assist and mentor other technicians, and perform work under supervision as needed.
• Assist other mechanics with tasks such as lifting or moving heavy objects.
• Help drive continuous improvement in quality and efficiency.
• Maintain a safe work environment and follow company and customer-site safety policies.
• Prepare rental equipment by delivery dates, maintain a ready line, and meet quality standards.
• Demonstrate the company's Core Values and perform other related duties as assigned.

Benefits

• Weekly pay
• Boot reimbursement program
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a buy-up option
• Voluntary life, accident, and long-term disability benefit options
• Employee Assistance Program (EAP)
• Employer-paid short-term disability benefit
• Paid parental leave
• Paid time off
• Holiday pay
• Employee referral program
• Employee Sharing Program