Field Service Tech (Level 4) - Birmingham
About The Position
Empower Rental Group is hiring an experienced Field Service Technician to service heavy equipment in the Birmingham, Alabama area. The technician works independently in the field from a company-provided, fully equipped service truck, managing their schedule and making decisions to keep customer equipment operating reliably. The role includes traveling to customer job sites, diagnosing and repairing heavy equipment, performing preventive maintenance, documenting work using mobile technology, and communicating professionally with customers. When not in the field, the technician supports the shop team with complex repairs and may help mentor other technicians.
Requirements
- Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
- Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
- Proficiency with modern diagnostic tools and comfort using mobile technology for work orders and documentation.
- Own a comprehensive set of mechanical tools.
- Excellent customer-service skills with internal and external customers.
- Ability to work independently with minimal supervision and manage time and priorities in a dynamic field environment.
- A valid driver's license and ability to drive company vehicles may be required, depending on branch needs and insurance requirements.
Nice To Haves
- Experience with major heavy-equipment brands.
Responsibilities
- Travel to customer job sites for service calls, diagnostics, and emergency repairs on heavy equipment.
- Diagnose complex issues with powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
- Complete complex and standard repairs on the equipment fleet, as well as repairs on company vehicles and, when needed, the small fleet.
- Maintain and stock the company-provided service truck.
- Perform scheduled preventive maintenance and routine equipment inspections, including changing filters, checking fluids, and filling tires.
- Use a company-provided laptop or tablet to manage work orders, look up parts, and document repairs and services promptly.
- Communicate with customers on-site, provide updates, explain repairs, and train customers on proper equipment use.
- Assist customers with loading and unloading fleet orders and answer customer-service questions.
- Support the in-house team with complex repairs, assist and mentor other technicians, and perform work under supervision as needed.
- Assist other mechanics with tasks such as lifting or moving heavy objects.
- Help drive continuous improvement in quality and efficiency.
- Maintain a safe work environment and follow company and customer-site safety policies.
- Prepare rental equipment by delivery dates, maintain a ready line, and meet quality standards.
- Demonstrate the company's Core Values and perform other related duties as assigned.
Benefits
- Weekly pay
- Boot reimbursement program
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Employer-paid basic life insurance with a buy-up option
- Voluntary life, accident, and long-term disability benefit options
- Employee Assistance Program (EAP)
- Employer-paid short-term disability benefit
- Paid parental leave
- Paid time off
- Holiday pay
- Employee referral program
- Employee Sharing Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
