Service Tech - Birmingham

ICEE•Huntsville, AL

19h

About The Position

The Service Technician works under the supervision of operations leadership and services ICEE and restaurant equipment, including frozen carbonated and non-carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. The role works with minimal supervision and requires attendance at weekly meetings at the Service Center. Technicians receive a vehicle, uniforms, tools, cell phone, tablet, and gas card. The position includes responding to dispatched service calls, performing preventive maintenance and repairs, checking product quality, maintaining equipment and vehicle inventory, documenting completed work, and communicating with customers, coworkers, and supervisors. It also includes assigned general warehouse duties. ICEE Academy technical training generally lasts two weeks and may include weekend sessions; successful completion is required for continued employment. Regular hourly wages and applicable overtime are paid during training. The role is full-time and starts at $22 per hour, with pay based on experience, education, skills, training, and certifications. Candidates must be able to drive more than 40% of the time, regularly lift 55 pounds or more, occasionally lift over 70 pounds, and wear steel-toed shoes.

Requirements

High school diploma or equivalent.
Strong mechanical background and mechanical aptitude.
Valid Real-ID driver’s license, which must be maintained; a valid Real-ID is also required for travel purposes.
Ability to lift 55 pounds or more regularly and occasionally lift in excess of 70 pounds.
Willingness and ability to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Ability to work with minimal to no supervision and stay on task.
Ability to maintain customer, interpersonal, and team relations and provide service effectively.
Strong organization and time-management skills; self-starter able to complete tasks in a timely manner.
Strong oral and written communication skills and comfort performing basic mathematical functions.
Successful completion of ICEE Academy training is required for continued employment.

Nice To Haves

Graduate of a technical or vocational school.

Responsibilities

Respond promptly to dispatched service calls based on estimated arrival times.
Perform preventive maintenance, troubleshoot or diagnose service problems, and complete repairs as needed.
Check product quality, including syrup levels, changing flavors, and cleaning around machines.
Maintain inventory and equipment, including parts, tools, and the company vehicle.
Review service orders and completed work with the respective supervisor; communicate customer concerns, needs, and up-selling opportunities.
Document work performed and close out activities upon completion.
Communicate clearly with customers and coworkers.
Perform assigned general warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
Attend weekly meetings at the Service Center and required ICEE Academy training.
Perform other duties as assigned by the supervisor.