Service Tech - Birmingham

ICEE•Birmingham, AL

About The Position

The ICEE Company is hiring a Service Technician in Birmingham to service ICEE and restaurant equipment, including frozen carbonated and non-carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. Under operations leadership, technicians work with minimal supervision and are expected to provide a high standard of service to customers, partners, and team members. The role includes attending weekly meetings at the Service Center. A vehicle, uniforms, tools, cell phone, tablet, and gas card are provided. The technician responds to dispatched calls, performs preventive maintenance and repairs, checks product quality, maintains parts, tools, and the company vehicle, and documents and closes out completed work. General warehouse duties may also include cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product. Employees must complete ICEE Academy technical training in equipment, service, and repair. Training typically lasts two weeks and may include weekend sessions, at the ICEE Academy in La Vergne, Tennessee, or another designated location. Successful completion is required for continued employment. Regular hourly wages and applicable overtime are paid during training. Pay starts at $22 per hour or more and is commensurate with experience, education, skills, training, and certifications.

Requirements

High school diploma or equivalent.
Strong mechanical background and aptitude.
Valid Real-ID Driver’s License, which must be maintained.
Ability to lift 55 pounds or more regularly and occasionally lift more than 70 pounds.
Willingness and ability to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Ability to maintain customer, interpersonal, and team relationships and provide service effectively.
Strong organization and time-management skills; self-motivated, able to stay on task with minimal to no supervision, and able to complete tasks in a timely manner.
Strong oral and written communication skills and comfort performing basic mathematical functions.
Successful completion of required ICEE Academy training.

Nice To Haves

Graduation from a technical or vocational school.

Responsibilities

Receive dispatched service calls and respond promptly based on the estimated time of arrival.
Perform preventive maintenance, troubleshoot or diagnose service problems, and complete repairs as needed.
Check product quality, including syrup levels, flavor changes, and cleanliness around machines.
Maintain inventory and care for equipment such as parts, tools, and the company vehicle.
Review service orders and completed work with the supervisor, and communicate customer concerns, needs, and up-selling opportunities.
Document work performed and close out activities upon completion.
Communicate clearly with customers and co-workers.
Perform assigned general warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
Attend weekly meetings at the Service Center and complete required ICEE Academy training.
Perform other duties assigned by the supervisor.