Field Service Technician - Birmingham, AL
About The Position
NCR Voyix is seeking a Field Service Technician to serve as a first-line response for retail customers, delivering customer-focused service and helping build long-term relationships. The role involves communicating with customers, organizing and triaging issues, and resolving problems promptly. NCR Voyix provides virtual and hands-on classroom training, along with access to teachers, mentors, and coaches. The technician services electromechanical equipment, including self-checkout systems, within an assigned territory. Responsibilities include customer installations, maintenance and service calls, preventive maintenance, repairs, and system overhauls. The position is based in Birmingham, Alabama, and involves extended travel, driving several hours per day, rotating shifts, weekends, and some holidays. The stated hourly pay range is $17.00 to $19.00, depending on location and experience. Overtime is available at time and a half. Benefits include paid holidays, floating holidays, paid vacation, a 401(k) savings and retirement plan, a company-provided vehicle for business use, and immediately available medical insurance.
Requirements
- Be a local candidate to the specified geographic area.
- Be authorized to work in the United States.
- Be at least 18 years of age.
- Have a valid driver's license and a driving record that satisfies NCR fleet requirements.
- Have PC skills, basic electronic skills, and some familiarity with specific hardware and operating systems.
- Be able to perform the essential functions of the job with or without reasonable accommodation.
Nice To Haves
- Familiarity with large servers, mainframe computers, and imaging software.
- A+ Certification, CompTIA certification, or N+ Certification.
- One or more years of related experience.
Responsibilities
- Perform customer installation, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment, such as self-checkout systems, within an assigned territory.
- Perform maintenance, repair, preventive maintenance, and system overhauls.
- Communicate with customers in an open, helpful, and engaging manner, focusing on finding the right solution.
- Organize and triage customer issues and address some problems before they occur.
Benefits
- Overtime available at time and a half.
- 7 paid holidays and 6 paid floating holidays.
- Paid vacation of up to 80 hours in the first year.
- 401(k) savings and retirement plan.
- Company-provided vehicle for business use only.
- Medical insurance available immediately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
