Receptionist - Birmingham Orthodontics

Rock Dental Brands•Alabaster, AL

About The Position

The Front Desk Receptionist is the welcoming face and logistical heartbeat of the orthodontic practice. The role helps shape a positive patient experience and keeps daily operations running smoothly by coordinating with dentists, clinical assistants, and practice leaders. The receptionist supports patient flow, appointment scheduling, insurance and account administration, accurate electronic records, patient privacy, and an organized reception area.

Requirements

High school diploma or equivalent.
At least 2 years of front-office, administrative, or hospitality/customer service experience.
Comfort using practice management software, digital scheduling systems, and standard office applications.
Exceptional verbal and written communication skills.
Kindness, empathy, composure under pressure, patience, and tact.
Proactive problem-solving skills and the ability to anticipate provider needs and foresee bottlenecks.
Strong organizational skills and attention to detail.
Open communication, receptiveness to constructive feedback, and a collaborative team approach.

Nice To Haves

Dental or medical office background.

Responsibilities

Coordinate appointments, manage daily patient flow, and proactively confirm visits to keep treatment schedules productive and on time.
Greet visitors, answer questions empathetically, and help ease patients’ dental anxieties before appointments.
Verify patient eligibility, explain coverage details clearly, and maintain accurate, up-to-date account records.
Manage electronic dental records carefully and maintain patient privacy in compliance with HIPAA.
Work with the team to keep the reception area polished, organized, and stocked with essentials.