Receptionist - Birmingham Orthodontics

Rock Dental • Alabaster, AL

5d

About The Position

The Front Desk Receptionist is the welcoming face and logistical center of the orthodontic practice. Working with dentists, clinical assistants, and practice leaders, the receptionist helps keep daily operations running smoothly and supports a positive patient experience so the clinical team can focus on care. The role coordinates appointments and patient flow, greets visitors and responds to questions, verifies insurance eligibility and coverage, maintains accurate accounts and electronic dental records, protects patient privacy in accordance with HIPAA, and helps keep the reception area organized and stocked.

Requirements

• High school diploma or equivalent.
• At least 2 years of front-office, administrative, or hospitality/customer service experience.
• Comfort navigating practice management software, digital scheduling systems, and standard office applications.
• Exceptional verbal and written communication skills.
• Kindness, empathy, composure under pressure, patience, and tact.
• Strong organizational skills and attention to detail, including accurate charting and billing entries.
• Proactive problem-solving and teamwork skills, including openness to constructive feedback.

Nice To Haves

• Dental or medical office background.

Responsibilities

• Coordinate appointments, manage daily patient flow, and proactively confirm visits to help keep treatment schedules productive and on time.
• Greet visitors warmly, answer questions empathetically, and help ease patients’ dental anxieties before appointments.
• Verify patient eligibility and insurance coverage, explain coverage details clearly, and maintain accurate account records.
• Manage electronic dental records carefully and protect patient privacy in accordance with HIPAA.
• Work with the team to keep the reception area polished, organized, and stocked with essentials.
• Anticipate provider needs and potential bottlenecks, communicate openly with teammates, and contribute to smooth front-desk operations.

Benefits

• Competitive hourly compensation.
• Structured advancement pathways and a collaborative team culture with leadership support for employee success.
• Comprehensive health insurance options.
• Employee Assistance Program (EAP).
• Complimentary orthodontic care for the employee and immediate family.
• Generous paid time off, starting after 90 days of employment.
• Paid holidays, starting after 90 days of employment.
• 401(k) retirement plan with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED