Field Service Engineer 4

Lam Research•Chandler, AZ

About The Position

The Field Service Engineer works within Lam’s Customer Support Business Group, which provides customer support throughout the lifecycle of installed equipment and delivers service and lifecycle solutions. The role provides on-site service for complex semiconductor equipment, ensuring operational excellence by understanding customer needs and working with other teams to resolve issues. The engineer performs installations, relocation start-ups, repairs, maintenance, diagnostics, and component-level troubleshooting at customer sites. The role also includes field modifications, maintaining service records, and representing Lam to customers as a subject matter expert. The engineer works with customer managers and engineers, leads customer meetings and improvement programs, and provides technical guidance and mentoring to more junior employees. The position requires frequent domestic and international travel according to customer needs. Work may involve cleanroom environments and personal protective equipment, extended periods of varied physical positions, shifts including compressed or alternative workweeks, overtime, and on-call work when needed. Lam offers work-location models based on role needs; the description does not specify which model applies to this position.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and 8 or more years of experience; or a master’s degree and 6 or more years of experience; or equivalent work experience.
Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
Proficiency interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Written and verbal communication skills in English.
Solid analytical, problem-solving, and decision-making skills.

Responsibilities

Provide on-site repair and maintenance and perform installation or relocation start-up services for Lam’s complex electromechanical and electronic systems at customer sites.
Analyze, troubleshoot, diagnose, isolate, and solve issues across Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Perform field modifications and updates, and maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert representing Lam to customers and deliver customer satisfaction.
Partner with customer management and engineering personnel, run customer meetings, measure customer trust, and lead improvement programs.
Discuss opportunities and challenges transparently with customers to build trust.
Provide technical instruction, leadership, and mentoring to more junior engineers.
Coach and delegate to more junior employees to ensure projects are completed on time.