Field Engineer 4

TekWissen • Lansing, MI

17h

About The Position

TekWissen Group is recruiting for a client field/computer technician to service laptops and desktops in the Lansing, Michigan metro area and surrounding locations. The role involves responding to assigned service requests and performing hardware repairs, whole-unit swaps, and peripheral repairs or replacements. The technician must have reliable transportation and close service tickets in real time using the client’s call management system and a company-provided phone. This is a 14-month temporary assignment involving driving.

Requirements

• At least 1 year of hands-on laptop and desktop break-fix experience.
• General knowledge of laptop and desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Ability to resolve basic, non-complex problems as directed.
• Reliable transportation for servicing the metro and surrounding areas.

Nice To Haves

• Computer-building background experience.

Responsibilities

• Respond to assigned service requests to repair laptops and desktop computers in the metro and surrounding areas.
• Perform break-fix repairs, including replacing hard drives, motherboards, and keyboards.
• Perform whole-unit swaps and repair or replace PC peripherals.
• Close service tickets in real time in the client call management system using a company-provided phone.
• Travel to service locations using reliable transportation.

What This Job Offers

• Education Level: No Education Listed