Field Process Engineer 4

Lam Research•Austin, TX

About The Position

At Lam, the Field Process Engineer is a customer-focused expert on Lam equipment who completes process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. The role supports customer installations and training and identifies design improvements with product groups. It also engages customer IT and Data Science/Analytics teams and provides structured feedback to Lam EI Development and Product teams about feature gaps, operational pain points, and scalability concerns, contributing to broader Lam EI strategy discussions when requested. The engineer provides process support at customer sites, resolves and improves process, system, and productivity issues, and develops processes for new applications of Lam equipment. The role supports Beta sites, evaluations, and first-in-fab installations; designs experiments; analyzes data; prepares reports and recommendations; and partners with customers to meet technology process requirements and address deviations through root cause analysis. It develops and modifies processes and recipes, works with hardware engineering to define chamber requirements and characterize designs, and collaborates with cross-functional teams and customers on technology roadmaps, process flows, requirements, and business challenges. The role represents Lam to customers, provides technical leadership and instruction to Field Service Engineers, Technicians, subcontractors, and customers, and collaborates with Field Service Engineers on complex process-output problems. It coordinates failure-rate statistical analysis and continuous improvement plans, recommends design and process-development changes, monitors performance trends, and supports system startups, fleet monitoring, escalation troubleshooting, and reporting for tool installations, installed-base monitoring, and customer reviews. The engineer is also expected to maintain knowledge of specified Lam EI software, applications, chamber process fundamentals, and process-control and data-set structures, serve as a local EI subject matter expert, and support training and knowledge sharing. Lam describes hybrid work models as combining on-site collaboration with remote flexibility. On-site Flex involves working at least three days per week on site; Virtual Flex involves working one to two days per week on site. The posting does not specify which model applies to this role. Lam states that it offers a comprehensive set of benefits but does not detail the individual benefits in the posting.

Requirements

PhD in Electronics, Chemistry, Physics, Material Science, or a related field; alternatively, a Master of Science with at least 3 years of relevant work experience; or a Bachelor of Science with at least 6 years of work experience.
Proficiency with computer applications, including data-analysis tools, word-processing, spreadsheet, and presentation software.
Excellent written and verbal communication and customer relationship skills.
Ability to work in a cleanroom while wearing personal protective equipment or a cleanroom suit.
Ability to be on call if needed.

Nice To Haves

In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Effective organizational skills and ability to manage multiple tasks, adapt to shifting priorities, and meet business needs and deadlines.
Excellent interpersonal skills and ability to work effectively with diverse teams, customers, and partners.
Collaborative mindset in a matrixed environment.

Responsibilities

Provide process support at customer sites, resolve and improve process, system, and productivity issues, and develop processes for new applications of Lam equipment.
Serve as key field support for Beta sites, evaluations, and first-in-fab installations.
Design and conduct experiments, collect and analyze data, generate reports, and recommend optimization of device architecture and process modules.
Partner with customers on new technology processes, support existing processes, and address process deviations through root cause analysis.
Develop and modify processes and define best-known-method process recipes.
Partner with hardware engineering to define chamber requirements and characterize hardware designs against customer performance requirements.
Collaborate with cross-functional teams and customers to understand needs, technology roadmaps, process flows, requirements, and business challenges.
Represent Lam to customers and deliver customer satisfaction; present technical and marketing materials about products and services.
Provide technical leadership, support, and instruction to Field Service Engineers, Technicians, subcontractors, and customers on installations, repairs, operations, and new procedures.
Collaborate with Field Service Engineers on complex problems affecting process output.
Coordinate statistical analysis of failure rates and develop continuous improvement plans.
Recommend design changes and process-development solutions and monitor performance trends.
Support system startups for new clusters, tools, and chambers.
Use EI data-analytic workflows to identify tool-availability issues, monitor fleet performance, and troubleshoot tool downs and escalations to identify potential root causes.
Facilitate reports for new Lam tool installations, installed-base monitoring, and customer reviews.
Maintain working knowledge of LamAutoArchiver and LamArchiver Tool Software across tool, chamber, and EI data domains, and knowledge of all EI Applications, chamber process fundamentals, and process-control and data-set structures.
Act as a local EI subject matter expert and support internal training and knowledge sharing when needed.
Support customer IT and Data Science/Analytics teams and provide structured feedback to Lam EI Development and Product teams; contribute to EI strategy discussions when requested.