Field Engineer 4

TekWissen • Herndon, VA

1d

About The Position

The Field Engineer 4 will work as a client field/computer technician, handling service requests to repair laptops and desktops in Herndon, Virginia, and the surrounding metro area. Work includes replacing components such as hard drives, motherboards, and keyboards; performing whole-unit swaps; and repairing or replacing PC peripherals. The technician must have reliable transportation and close service tickets in real time in the client call management system using a company-provided phone.

Requirements

• At least 1 year of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop and desktop hardware and software, including basic knowledge of Microsoft applications.
• Ability to resolve basic or non-complex problems as directed.
• Reliable transportation to service the metro and surrounding areas.

Nice To Haves

• Computer-building background experience preferred.

Responsibilities

• Repair laptops and desktop computers in the metro area.
• Replace hard drives, motherboards, keyboards, and other computer components.
• Perform whole-unit swaps.
• Repair or replace PC peripherals.
• Close service tickets in real time in the client call management system using a company-provided phone.

What This Job Offers

• Education Level: No Education Listed