Field Service Engineer Jobs

About The Position

Requirements

• Bachelor’s degree in Material Science, Engineering, or a related field; or equivalent experience.
• At least 1 year of experience (2+ years preferred) in field support of physical measurement instrumentation; UTM, fatigue testers, Hardness testers, thermal analyzers, particle size analyzers, X-ray, or similar products.
• Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products.
• Excellent communication and customer relations skills.
• Ability to travel within the assigned territory, including overnight stays as needed.
• Ability to troubleshoot complex instrumentation issues and provide effective solutions.

Responsibilities

• Provide daily repair, maintenance, calibration and installation support for physical measurement instruments.
• Perform in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region and other regions if needed (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
• Provide training to customers and internal personnel on proper instrument operation and maintenance.
• Accurately document all repairs, product failures, and improvements to ensure compliance with company standards.
• Assist in the development and execution of preventative maintenance procedures for instruments.
• Maintain and control repair parts inventory in the assigned region.

Benefits

• Matching 401K & Profit-Sharing Program
• Flexible Spending/Health Savings Accounts
• Generous & Front-Loaded Paid Time Off Plan
• Tuition Assistance Program for both graduate and undergraduate levels
• Pet Insurance
• optional Identity theft, legal pre-paid and critical care buy-up insurance benefits
• generous company paid life insurance & short-term disability programs
• Business casual Dress Attire & casual (jeans) Friday!
• Employee Resource Groups
• Incentive and/or Commission Plan
• Cost-of-Living Adjustment (COLA)
• 10 paid vacation days
• 8 paid personal days
• 8 paid scheduled holidays
• 3 paid floating holidays
• short-term disability program
• company car with a fuel card
• company-paid cell phone