Field Service Engineer 3

Lam Research • Taichung, Miaoli County,TW

39d

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, helping ensure operational excellence through installation, troubleshooting, maintenance, and repair. The role works directly with customers and collaborates with internal teams to understand needs and deliver solutions.

The engineer performs on-site repair and maintenance, complete installation and relocation start-up services, diagnostics, component-level troubleshooting, and corrective actions to minimize downtime and equipment malfunctions. The role also supports field modifications and updates, keeps records and reports, develops customer response action plans, and discusses opportunities and challenges transparently with customers.

As a subject matter expert representing Lam, the engineer works to deliver exceptional customer satisfaction and provides technical instruction and mentoring to more junior engineers. The position requires frequent domestic and international travel based on customer needs, work in a cleanroom while wearing required protective equipment, and flexibility to work varied shifts, compressed or alternative workweeks, overtime, and on-call when needed.

Requirements

• Bachelor’s degree in Electronics, Engineering, or a related field and 5+ years of experience; or a master’s degree with 3+ years; or equivalent work experience.
• Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
• Ability to travel frequently, domestically and internationally, based on customer needs.
• Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.

Nice To Haves

• Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Written and verbal communication skills in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide quality on-site repair and maintenance service for Lam equipment at customer sites.
• Perform complete installation and relocation start-up services for complex electro-mechanical and electronic systems.
• Diagnose, troubleshoot, and isolate issues to the component level, then take corrective actions to minimize downtime, interruptions, and equipment malfunctions.
• Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist with complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert and Lam representative, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Discuss opportunities and challenges transparently with customers to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior