Field Engineer 3

TekWissen•North Kingstown, RI

4d•Onsite

About The Position

The Field Engineer 3 performs installation, diagnosis, maintenance, and service for computer-related products at customer sites and/or depot locations. Equipment and systems include desktop and laptop computers, printers, network devices, standard software, and low-end servers. This is a journeyman desk-side support position, with direction from a Help Desk, Service Desk, or scripts using standard methods, techniques, and tools. The role also applies personal knowledge to resolve product support issues that the service desk cannot address. Assignments range from troubleshooting and repair to more difficult device repairs, including reloading and re-imaging PCs and laptops and installing and optimizing hardware, software, and networking products. The position is a 14-month temporary assignment in North Kingstown, Rhode Island. The work type is listed as non-driving.

Requirements

1–3 years of computer support experience.
Basic hardware and software skills.
Good work ethic and organizational skills.

Responsibilities

Set up computer hardware and perform basic hardware and software troubleshooting.
Provide software, hardware, and networking support for desktops, laptops, and servers.
Maintain and support legacy products and support core and server products.
Perform disk replacement on enterprise storage products.
Install and maintain PCs and associated software, networks, servers, and peripherals.
Support network products from operational and maintenance perspectives.
Perform installs, moves, adds, and changes as required.
Test and certify PCs, networks, servers, and client-approved applications.
Follow up on problems or escalate them as needed.
Maintain professionalism in actions, demeanor, and dress.
Ensure customer satisfaction throughout service delivery.
Meet client-specific Service Level Agreements and update incident and request tickets in the ticketing system.