Field Service Engineer 3

Onto Innovation•Hillsboro, AZ

8d•Onsite

About The Position

Onto Innovation is seeking a highly skilled, self-driven Field Service Engineer to support advanced semiconductor metrology and inspection systems. Based in Phoenix, Arizona, this position serves as the primary technical contact for customers, providing hands-on technical support and building customer relationships. The role supports measurement and automation technologies used in semiconductor manufacturing and includes installation, upgrades, calibration, maintenance, repair, troubleshooting, customer escalation management, and technical support. The engineer also gathers performance data, documents service work, provides product feedback to engineering teams, and supports beta programs. The role requires travel of up to 75% domestically and internationally, and work in cleanroom environments. Compensation is a base salary of $83,360 to $125,040, with annual bonus opportunities and potential long-term incentives.

Requirements

Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or a related engineering field; alternatively, an associate degree or technical certification with at least 5 years of relevant semiconductor field service experience.
Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments.
Working knowledge of semiconductor processes and/or metrology inspection equipment.
Strong mechanical and electrical aptitude.
Familiarity with semiconductor safety, ergonomics, and yield requirements.
Basic software troubleshooting skills.
Strong problem-solving and analytical abilities.
Strong written and verbal communication skills and a customer-focused mindset.
Ability to collaborate and work independently under pressure.
Time and project management skills, adaptability, and attention to detail in documentation and diagnostics.
Ability to travel up to 75% domestically and internationally and meet visa and site access requirements.
Ability to work in cleanroom environments, including gowning and use of breathing apparatus.
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems.

Nice To Haves

Electronics experience is preferred.

Responsibilities

Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in accordance with company standards and service agreements.
Independently diagnose and resolve complex hardware and software issues or collaborate with engineering teams as needed.
Manage escalations and critical customer situations.
Serve as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
Prepare Field Service Reports documenting tool performance, issue resolution, and installation updates.
Provide engineering teams with feedback on serviceability, reliability, and installation metrics.
Support beta programs at customer sites and engineering centers.
Provide technical phone support and participate in on-call rotations as required.