Field Service Engineer 3

Onto Innovation•Hillsboro, TX

10d•$83,360 - $125,040•Onsite

About The Position

Onto Innovation is seeking a highly skilled, self-driven Field Service Engineer to support advanced metrology and inspection systems. Based in Phoenix, Arizona, the engineer serves as the primary technical contact for customers, providing hands-on technical support and customer engagement for measurement and automation technologies used in semiconductor manufacturing. The role includes on-site installation, upgrades, calibration, maintenance, and repair; troubleshooting complex hardware and software issues; escalation management; customer and factory coordination; reporting; and support for beta programs. The position may involve domestic and international travel of up to 75%, cleanroom work, gowning, and use of breathing apparatus.

Requirements

Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or a related engineering field; alternatively, an associate degree or technical certification with 5+ years of relevant semiconductor field service experience.
Ability to troubleshoot complex systems in semiconductor or manufacturing environments.
Working knowledge of semiconductor processes and/or metrology inspection equipment.
Strong mechanical and electrical aptitude.
Familiarity with semiconductor safety, ergonomics, and yield requirements.
Basic software troubleshooting skills.
Exceptional problem-solving and analytical abilities.
Strong written and verbal communication skills and a customer-focused mindset.
Ability to collaborate and work independently under pressure.
Excellent time and project management skills and adaptability in dynamic environments.
High attention to detail in documentation and diagnostics.
Ability to travel up to 75% domestically and internationally and meet visa and site access requirements.
Comfort working in cleanroom environments, including gowning and use of breathing apparatus.
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems.

Nice To Haves

Electronics experience preferred.

Responsibilities

Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with company standards and service agreements.
Diagnose and resolve complex hardware and software issues independently or with engineering teams.
Manage escalations and critical customer situations.
Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
Prepare Field Service Reports documenting tool performance, issue resolution, and installation updates.
Provide feedback to engineering teams about serviceability, reliability, and installation metrics to inform product development.
Support beta programs at customer sites and engineering centers.
Provide technical phone support and participate in on-call rotations as required.