Field Process Engineer 3

Lam Research•Chandler, AZ

About The Position

The Field Process Engineer is a customer-focused expert on Lam equipment who provides process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. The role supports customers with installations and training and identifies design improvements in collaboration with product groups. The engineer provides process support at customer sites, resolves and improves processes, systems, and productivity, and develops processes for new applications of Lam equipment. The position conducts and evaluates experiments, analyzes results, documents findings, and recommends next steps. It also involves application-related project management, close collaboration with customers and cross-functional teams, representing Lam to customers, and mentoring junior engineers. The role may involve working in a cleanroom while wearing personal protective safety equipment or a cleanroom suit, and being on call if needed. Lam offers work-location models that may include on-site and remote work, depending on the needs of the role; the posting does not specify which model applies to this position.

Requirements

PhD in Electronics, Chemistry, Physics, Material Science, or a related field; or a Master of Science with 3+ years of relevant work experience; or a Bachelor of Science with 5+ years of work experience.
Proficiency with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Excellent written and verbal communication and customer relationship skills.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to be on call if needed.

Nice To Haves

In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Foundational analytical, problem-solving, and decision-making skills.

Responsibilities

Provide process support and installation assistance at customer sites; resolve and improve processes, systems, and productivity; and develop processes for new applications of Lam equipment.
Complete Design of Experiments (DOE) evaluations to characterize process windows for new installations or recommended field hardware modifications.
Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations.
Develop new processes for small variants of existing customer applications.
Perform application-related project management, including planning, defining problems and objectives, developing an approach, and providing recommendations.
Collaborate with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
Represent Lam to customers and deliver customer satisfaction.
Present technical and marketing materials to keep customers informed about products and services that address their needs.
Provide technical instruction and mentoring for more junior engineers.