Field Service Engineer

Synopsys•Sunnyvale, CA

39d•$124,000 - $187,000•Remote

About The Position

Synopsys is hiring a Field Service Engineer for its Hardware-Assisted Verification (HAV) Validation team. The role supports emulation and prototyping platforms used by verification teams to validate designs before tapeout. The engineer installs, configures, validates, and troubleshoots systems at customer sites and internal labs, and works with Hardware Engineering, Manufacturing, and R&D to address product issues and improve reliability. The position involves approximately 70% domestic and international travel for installations, upgrades, relocations, and escalations. It may require short-notice travel, extended onsite engagements, flexible scheduling, and occasional weekend or evening work. The engineer documents deployment outcomes and corrective actions, develops validation procedures, and feeds field findings into product development and manufacturing quality efforts. The role reports to the Validation Engineering Manager.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field preferred, or equivalent hands-on technical experience.
Experience with hardware installation, integration, or validation in a lab, manufacturing, or field environment.
Ability to troubleshoot hardware, firmware, and system-level integration issues using logic analyzers, oscilloscopes, multimeters, or similar diagnostic tools.
Comfort working with networking equipment, power systems, cabling, and rack-level infrastructure in a data center or lab setting.
Willingness and ability to travel domestically and internationally up to 70% of the time, including extended onsite engagements and occasional weekend or evening work.
Flexibility to work outside standard business hours during installations, customer cutovers, or critical escalations.

Nice To Haves

Experience with emulation, prototyping, or FPGA-based verification platforms.

Responsibilities

Install, configure, and validate Synopsys emulation and prototyping hardware at customer sites and internal labs, ensuring systems are deployment-ready and meet performance specifications.
Troubleshoot hardware, firmware, networking, and integration issues across boards, chassis, power distribution, and peripherals; perform root cause analysis and drive fixes to closure.
Partner with Hardware Engineering, Manufacturing, and R&D to surface product issues, recommend design improvements, and improve system reliability.
Develop and execute validation procedures to confirm hardware quality, system integration, and production readiness before customer handoff.
Document installation outcomes, failure modes, corrective actions, and deployment metrics to support continuous improvement and knowledge transfer.
Support manufacturing reviews and quality initiatives by sharing field data with the product development cycle.
Travel domestically and internationally approximately 70% of the time to support installations, upgrades, relocations, and escalations.