Field Service Engineer - Physical Measurements
Shimadzu Scientific Instruments•Detroit, MI
•$79,000 - $81,500•Onsite
About The Position
Shimadzu Scientific Instruments is seeking a Physical Measurements Service Specialist to join our team and play a key role in providing exceptional service and support for our physical measurement instrumentation. In this position, you will be responsible for a wide range of service-related functions, including the repair, maintenance, installation, and after-hours phone support for Shimadzu products.
Requirements
- Bachelor’s degree in Material Science, Engineering, or a related field; or equivalent experience.
- At least 1 year of experience (2+ years preferred) in field support of physical measurement instrumentation; UTM, fatigue testers, Hardness testers, thermal analyzers, particle size analyzers, X-ray, or similar products.
- Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products.
- Excellent communication and customer relations skills.
- Ability to travel within the assigned territory, including overnight stays as needed.
- Ability to troubleshoot complex instrumentation issues and provide effective solutions.
Responsibilities
- Provide daily repair, maintenance, calibration and installation support for physical measurement instruments.
- Perform in-house bench repairs as needed while primarily handling field service calls with limited supervision.
- Travel within the local region and other regions if needed (including day and overnight trips) to support customer needs.
- Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
- Provide training to customers and internal personnel on proper instrument operation and maintenance.
- Accurately document all repairs, product failures, and improvements to ensure compliance with company standards.
- Assist in the development and execution of preventative maintenance procedures for instruments.
- Maintain and control repair parts inventory in the assigned region.
Benefits
- Day 1 Benefits
- Competitive Salary
- Matching 401K
- Profit-Sharing Program
- Clear pathways for Career, Leadership and Personal Development
- Flexible Spending/Health Savings Accounts
- Generous & Front-Loaded Paid Time Off Plan
- Tuition Assistance Program for both graduate and undergraduate levels
- Pet Insurance
- optional Identity theft, legal pre-paid and critical care buy-up insurance benefits
- Generous company paid life insurance & short-term disability programs
- Business casual Dress Attire & casual (jeans) Friday!
- Employee Resource Groups
- Incentive and/or Commission Plan
- Cost-of-Living Adjustment (COLA)
- 10 paid vacation days
- 8 paid personal days
- 8 paid scheduled holidays
- 3 paid floating holidays
- Short-term disability program
- Overtime and double time pay
- Incentive plan based on company and service performance
- Year-end discretionary bonus
- Company car with a fuel card
- Company-paid cell phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
