Emergency Technician Jobs

About The Position

Requirements

• High school graduation or equivalent.
• Patient Care Technician pathway: graduation from a PCT program and at least six months of hospital experience; or CNA graduation plus completion of EKG and phlebotomy courses, eligibility for PCT certification, and at least six months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) and at least six months of hospital experience.
• Senior Nursing Attendant pathway: graduation from a Certified Nursing Attendant program, CNA certification, and at least six months of relevant experience.
• Basic Life Support (BLS) or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry.
• Patient Care Technicians must complete the PCT online program within three months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Maintain accountability for supplies, equipment, and environmental support.
• Assist with collecting data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses with reviewing patient and family responses and satisfaction and with corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek resources for learning needs.
• Participate in orienting other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergencies as directed.
• Use specialized skills and safety practices to perform assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection and assigned activities, patient and family safety and comfort, and admission, transfer, and discharge procedures.
• Communicate responsiveness and support verbally and nonverbally to patients, families, and staff.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by registered nurses.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other healthcare team members; function as a respectful team member.
• Answer call lights promptly, assist with personal care and activity requests within the role, and refer other requests to the assigned professional nurse.
• Report patient observations to the responsible professional nurse and respond to specific tasks delegated by registered nurses.
• Help secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain cleanliness of the nursing unit as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, unit clerks, escort, dietary, and other healthcare employees.
• Help prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs; run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, and care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.