Emergency Dept Technician

MyMichigan Health•Saginaw, MI

About The Position

The Emergency Dept Technician primarily provides direct patient care and demonstrates competent clinical practice with a variety of patients. Working as part of a team, the technician helps deliver patient-centered, timely care in a safe and friendly environment. Under the direction of the physician and RN, the technician provides individualized, compassionate, and nonjudgmental care to emergency department, observation, and outpatient patients, including acutely ill and non-acute patients. The role involves multiple ancillary duties and procedures within the technician’s scope of practice, such as specimen and lab collection, vital signs, supply stocking, cleaning, patient transportation, clerical work, and respiratory treatments. The technician assists nurses, physicians, and other team members in providing relationship-based care, and works with sophisticated equipment and diverse patients in a frequently stressful environment. The technician follows RN direction and the physician’s authorized plan of care, provides direct care within scope and accepted evidence-based practice, monitors and reports treatment effectiveness, and collaborates on care-plan updates. Duties also include assisting with procedures and minor surgery, maintaining sterile technique, supporting patient flow and safety, cleaning and maintaining equipment and rooms, and performing clerical and ordering tasks. The position requires familiarity with cardiac monitors and emergency equipment, compliance with infection-prevention and safety policies, and competency with Microsoft Windows. The employee is responsible for working on-call as scheduled and completing required certifications within specified timeframes.

Requirements

High school education or equivalent; specialization listed as General Studies.
Organizational skills to prioritize workload.
Interpersonal and communication skills to work with individuals and groups at all levels and clearly communicate ideas and concepts.
Knowledge, ability, and competence in treating patients from prenatal age through 100 years and older.
BLS: Basic Life Support certification from AHA within one month of hire or transfer.
Must hold an internal MyMichigan Health Patient Care Technician certification, or a current State of Michigan CNA registry document, Michigan EMT licensure, an accredited Licensed Practical Nurse program culminating in Michigan licensure, or successful completion of one semester of clinical nursing education in an accredited Registered Nurse program. Eligible Medical Assistant credentials include RMA through AMT, CMA through AAMA, or an equivalent credential such as CCMA. Current PCTs with expired CNA or EMT certification or a lapsed LPN license may be offered an opportunity to obtain internal MyMichigan Health PCT certification.
TEAM ADVANCED: Techniques for Effective Aggression Management certification within six months of hire or transfer; employees in the position on or before 08/01/2024 have 24 months to complete it.
NIMS IS 100: Introduction to the Incident Command System certification within six months of hire or transfer.
NIMS IS 700: Introduction to the National Incident Management System certification within six months of hire or transfer.
Ability to handle multiple tasks, get along with others, work independently, maintain regular and predictable attendance, and stay awake.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to move freely about the facility with or without an assistive device and perform the job functions described.
Vision and hearing sufficient for the role, with or without assistive devices.
Overall dexterity, including handling, reaching, grasping, fingering, and feeling, with repetition of these movements as needed.
Ability to meet the Very Heavy physical-demand level: occasionally lift or carry over 100 pounds; frequently lift or carry over 50 pounds and/or walk, stand, push, or pull using arm or leg controls; and constantly handle over 20 pounds.
Ability to work in stressful situations involving public contact, trauma, grief, and death, and to comply with bloodborne-pathogen and TB testing requirements.

Responsibilities

Maintain a friendly, customer-oriented, nonjudgmental, kind, compassionate, and respectful manner with patients, families, visitors, staff, community members, and others.
Follow RN direction and provide services in accordance with the physician’s authorized plan of care, accepted evidence-based practice, and the technician’s scope of practice.
Provide direct patient care, including minor treatments, answering call lights, assisting with transfers, responding to alarms, collecting vital signs and weights, and performing other assigned duties.
Report treatment effectiveness to the RN and suggest or participate in revising treatment plans with the care team.
Comply with local, state, and federal regulations; department and health-system policies; and professional standards.
Follow department safety and infection-prevention policies, use isolation techniques and personal protective equipment as required, perform hand hygiene, identify unsafe conditions or equipment, and participate in safety drills.
Maintain department equipment and use appropriate lift equipment routinely.
Attend education days, pursue self-education and enrichment, and share information with coworkers.
Move, lift, and transport patients; perform intravenous access when ordered and within scope; and perform other clinical and technical care in accordance with policies.
Maintain clean, tidy, and stocked exam rooms; clean equipment; support orderly patient flow; and complete required documentation.
Use cardiac monitors, apply leads, and assist with emergency equipment and procedures under the direct supervision of an RN or ED physician.
Set up and maintain sterile technique during procedures and assist physicians with procedures and minor surgery.
Support patient-care outcomes and safety, communicate identified problems, help maintain Joint Commission standards, and participate in quality-improvement activities.
Perform clerical duties, answer telephones, and enter laboratory and other orders as requested.
Perform according to procedure in medical-center emergencies, help provide a safe and secure environment, follow emergency and fall-safety procedures, and maintain Health Care Provider certification as applicable.
Assist with ordering and stocking medical, laboratory, and office supplies; place special and pharmacy orders as indicated; and stock exam rooms and hand-cleaner bottles.
Demonstrate competency in infection prevention and control, including maintaining policy standards and implementing isolation techniques.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan Health as required.
Work on-call as scheduled and perform other duties as assigned.